How We Operate

Photo of a woman donating to Goodwill

At Goodwill Industries, we believe that work builds strong families, and creates the economic energy that builds strong communities.

When you donate and shop at Goodwill, you help us fulfill our mission.

The clothing and household goods you donate are sold in over 2,300 Goodwill retail stores and on our Internet auction site, www.shopgoodwill.com. The revenues fund job training and other services to prepare people for job success.

Goodwill also generates income helping businesses fill gaps caused by labor shortages, time constraints and limited space or equipment. We train and employ contract workers to fill outsourced needs for document management, assembly, mailing, custodial work, groundskeeping and more.

More than 84 percent of Goodwill’s total revenues are used to fund education and career services, and other critical community programs.



Notable numbers for 2008

People served through          
employment and training programs:

 

1.52M
Workforce development services provided:         

 

10.49M
People placed in competitive
employment:

 

172,317
Salaries and wages earned by
people served who are placed in
competitive employment:

 

$1.54B
Total revenue generated by Goodwill
Industries organizations:

 

$3.28B
Total number of donors
(includes repeat donations):

 

64.4M
Total number of retail stores:

 

2,324



Revenue Sources

Retail sales:

 

$2.16B
Industrial and service contract work:                

 

$597.2M
Individual/Corporate/Foundation support
for mission services:                

 

$61.1M
Government support for mission services:                

 

$392.49M

 

 
Find your local Goodwill
To find out more about shopping and donating at your local Goodwill, visit the Goodwill Locator.
Support Goodwill
You help more people find
job success when you shop
and donate at Goodwill.
shopgoodwill.com
Donate Now
Success Story
Photo of Javier at work landscaping
Javier was homeless and had a nonexistent work history when he found Goodwill.
Read the full story.
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